FDIC-Insured - Backed by the full faith and credit of the U.S. Government
Routing #: 061211443 | Lost/Stolen Debit Card: 800.500.1044
FDIC-Insured - Backed by the full faith and credit of the U.S. Government
Routing #: 061211443 | Lost/Stolen Debit Card: 800.500.1044
Dear Valued Customer,
From Wednesday, September 17, 2025, through Monday, September 22, 2025, our bank will be completing a scheduled system upgrade. This upgrade will help us provide you with a better overall banking experience.
During this upgrade time frame, you will have some services briefly unavailable. This packet outlines those service disruptions along with the action items you can take to help make this process as seamless as possible. Please see the specific instructions and dates for receiving and activating your new debit card, logging into your online and mobile banking accounts, and completing any bill payments prior to the upgrade.
We will be setting up a temporary call center opening September 19th, 2025, with extended hours specifically to assist customers experiencing issues with any of the changes to our services. We apologize in advance for any inconvenience this upgrade may cause. If you have any questions, please contact us at 478-763-2121, visit us online at www.durdenbc.com, or feel free to visit us at any of our branches.
As always, thank you for allowing Durden Banking Company to be YOUR bank. Our focus has always been to identify better ways in which we can serve you. We feel this upgrade is just another step in the direction of making you a happier customer.
Sincerely,
H. Wade Johnson
President & CEO
Durden Banking Co., Inc
This scheduled system upgrade will create a better experience for customers and employees.
All Debit Cards will be reissued with new numbers; all existing Debit Cards will no longer be active as of the upgrade date. Online and Mobile Banking users will need to reset their passwords after the upgrade date. See back for timeline. Those who receive paper statements can expect a new look and statement cycle. Telephone Banking users will need to create a new PIN.
No. All debit cards will be reissued beginning the last week of August into the first weeks of September. Please look for these in the mail. Existing cards will stop working on the morning of Thursday, September 18, 2025.
All Durden Banking Company ATM’s will be down intermittently on Thursday, September 18th.
Yes, online statement history will be available in our new Online Banking, but there will be a delay in availability. If you are unable to view your statement history after October 31, please reach out to us
Yes. Your username will remain the same, but you will receive a temporary password for the first time you log in. Your temporary password will be your username and last four of your social security number.
Example: Username: JDOE; SSN: XXX-XX-6789; Temporary Password: JDOE6789
You willnot be able to access Online BillPay during the system upgrade beginning Wednesday September 17th through Monday, September 22nd. We highly recommend adjusting any payments that are due duringthis timeframe to ensure a timely payment. All payments scheduled to be paid during that time will be processed on Monday, September 22nd.
The bank will generate an account statement for all accounts on Thursday, September 18th and mail to customers. If you are currently receiving electronic statements, they will resume after the upgrade. All statements and notices will have an updated appearance after the upgrade.
Yes, your telephone banking pin will be reset to the last four of your social security number. You will be prompted to change your PIN before accessing any account information. The new PIN cannot match an account owner’s social security number, birth year, the last four digits of an associated phone number, or any repeated number (e.g., 1111 or 9999). Your PIN will be a unique number.
The numbers to access Telephone Banking will be: (478)-763-2122 or (833)-818-1391.
Yes, Android users will need to download an updated mobile banking app. Apple users will require an update on their existing mobile banking app.
We are always here to answer any questions you have. You may reach out to us by phone at 478-763-2121, online at www.durdenbc.com, or at any branch location
The system upgrade will begin on Wednesday, September 17, 2025, and will be completed by Monday, September 22, 2025. Please review the information below to see how this will affect you and some actions you can take. Our branch hours will not be impacted by this upgrade.
All in-branch services will be available on Friday, September 19, 2025
| Service Change Details | Actions to Take | |
|---|---|---|
Debit Cards | Service Change Details NEW Cards will be issued to ALL
customers | Actions to Take New cards will be mailed out beginning the last week of
August into the first weeks of September. New cards can
be activated on Thursday, September 18th.
Old cards will stop working on September 18th. Any recurring transactions linked to your OLD debit card will need to be set up after activation of your NEW card. |
Digital Banking | Service Change Details Online and Mobile Banking will be
unavailable starting Thursday,
September 18th at 4 p.m. through
Monday, September 22nd at 9 a.m. | Actions to Take Complete any time-sensitive online transactions prior to
Thursday, September 18th at 4 p.m |
no | Service Change Details Your balance will not be available in
Mobile and Online Banking over the
weekend. | Actions to Take Check your account balance before 4 p.m. on
Thursday, September 18th.
If you have provided access to your Online Banking
account to 3rd parties, such as Quicken or QuickBooks,
you will need to recreate access after September 23rd. |
no | Service Change Details Your username will remain the same.
A temporary password will be
assigned. | Actions to Take Temporary Password: username and last four of your
social security number
Example:
Username: JDOE; SSN: XXX-XX-6789
Temporary Password = JDOE6789 |
no | Service Change Details New Mobile App will be available
Monday September 22, 2025 at
9:00 am | Actions to Take Android users will have to download the new Durden
Banking Company mobile banking app from the Google
Play Store.
Apple users will only need to update their existing Durden
Banking Company mobile banking app. |
Online Bill Pay | Service Change Details Online Bill Pay will be unavailable
starting Wednesday, September
17th at 4 p.m. through Monday,
September 22nd at 9 a.m. | Actions to Take Prior to September 17th, log in to Online Bill Pay and
make sure that all payments are scheduled before
September 17th or after September 22nd.
Customers will need to reestablish any recurring bill
payments set up prior to September 17th |
Mobile Deposit | Service Change Details Mobile deposit functionality will not
be available starting at 3 p.m. on
Thursday, September 18th through
Monday, September 22nd at 9 a.m. | Actions to Take No action is required on your part |
ATMs | Service Change Details Functionality of DBC ATMs will be
intermittently unavailable Thursday,
September 18th. | Actions to Take Cash withdrawals can be made in-branch at any Durden
Banking Company location or by using another banks'
ATM |
Telephone Banking | Service Change Details Telephone Banking will be
unavailable from 4:00pm
Thursday,September 18th until
9:00am Monday, September 22nd. | Actions to Take After the upgrade, you will be prompted to reset your PIN.
The temporary PIN will be the last four of your social
security number. Telephone Banking Number:
(478)-763-2122 or
(833)-818-1391 |